I was lucky enough to press the correct number on the second call, as the first disconnected me. I then received the callback in another language other than English. I then called through the app and was able to request a call back, which also took another hour. Each time I clicked, there were 500 errors, meaning content was not loading/missing from their server. While waiting, I went to the Home Internet FAQ section. I then tried to call the Home Internet department (HID), which I was on hold for over 30 minutes. As someone in web development, this was not going to work. It then lost internet twice within 10 minutes and rebooted the product. I initiated the speed test serveral times only to find disappointment. After setting it up by four large sliding glass doors looking over a balcony, it reached only half the speed of Comcast.
So I was told from the Sales department the Home Internet was twice as fast as Comast, my current provider, after giving them my current upload/download speeds in MBPS.
